Frequently asked questions
Everything people ask before, during, and after their first lesson. If your question isn't here, get in touch.
Is the trial really free?
Yes. Your first 60-minute lesson is completely free — no card required, no auto-enrolment. It's a real lesson with a real tutor, not a sales call.
How do the monthly plans work?
You choose 1-on-1, Group, or TEF/TCF Prep. Your lessons are scheduled weekly, and your plan renews each month. Cancel anytime — no long-term contract.
How do lessons work?
All lessons are 60 minutes, live online, one-on-one (or in a small group of up to six learners). You meet your tutor at a scheduled time using a video call. After the lesson, you get homework and progress notes in your dashboard.
Do I need a specific level to start?
No. We teach complete beginners (A1) all the way up to mastery (C2). If you're unsure where you are, your trial tutor will place you on the CEFR scale during the lesson.
How do I pay?
We accept payment via PayPal in CAD. You pay monthly for your plan. No hidden fees, no automatic charges you didn't agree to.
Can I cancel or reschedule a lesson?
Yes, free up to 24 hours before your lesson. Inside 24 hours, the lesson counts as taken. You can reschedule directly from your student dashboard.
What if my tutor doesn't show up?
You get automatically credited for that lesson. We take tutor reliability seriously — repeated no-shows lead to removal from the platform.
Is this useful for TEF or TCF?
Yes. Our TEF/TCF track covers all four skills (reading, writing, listening, speaking), includes mock tests under real exam conditions, and coaches you on strategy. Learn more →
Can I choose my tutor?
Yes. After your trial, you can continue with the same tutor or switch to someone else — whatever fits best. All tutors on Pratice are vetted and sign our no-solicit agreement.
Do you offer a discount for students?
Yes. Full-time students get 15% off 1-on-1 and TEF/TCF plans. Email learn@pratice.ca from your student address to activate it.
Are tutors native French speakers?
Most of our tutors are native or near-native French speakers. We also accept highly fluent non-native tutors if they bring specific strengths — for example, TEF/TCF exam coaching or adult conversation.
How quickly can I start?
Usually within 24 hours. You request a trial, we match you with a tutor, and you get a confirmation email with a meeting link as soon as your trial is scheduled.
Do you offer corporate or team training?
Yes. For teams of 5+ we build custom monthly programs. Contact us with your needs.
Still curious?
The fastest way to understand Pratice is to try it. Book a free trial — real lesson, no card, no commitment.
Book a free trial